Practical support & training

We know how much time and effort goes into the roles of COLP, COFA, MLCO, MLRO, and the ongoing tasks associated with compliance. Carolyn's previous experience means she understands the demands.

File reviews, complaints investigations, dealing with changes or updates, annual or bi-annual breach reviews, reviews of policies, PI insurance renewal forms....the list of things to keep on top of is endless!

That's before you add in the task of making sure everyone in the firm is aware of your expectations and what is required. The training we offer is designed to reflect processes in your firm and covers practical advice as well as essential knowledge.

The time spent on these tasks is costly - think of the time taken away from working on client files or general management of the firm. For Partners dealing with COLP or COFA roles instead of client work on the equivalent of one day per week, the cost can equate to £7500 per month. Our support is a valuable, cost-effective resource.

We can:

Provide documents, policies, processes and frameworks designed with your firm in mind.
Provide regular updates to keep you ahead of changes and follow up with suggested practical solutions.
Attend your offices, or access your systems remotely, to carry out compliance-related file reviews.
Act as a primary investigator of complaints, or the final reviewer of any 'first-tier' complaints where the client remains unhappy.
Review registers of breaches and prepare a report to enable early identification of trends.
Consider learning and development plans and suggest ways of closing gaps in compulsory or recommended compliance training.
Offer training that's developed for your firm, covering various areas of compliance, including Anti-money laundering and economic crime.
Help with Professional Indemnity insurance renewals by preparing summaries of risk and compliance activities we assist with.

These are just some examples of how we can work with you. Contact us to discuss how we can help.