We know how much time and effort goes into the role of COLP, COFA, MLCO, and the everyday tasks associated with compliance.  Carolyn's experience in practice means she understands the demands and expectations.  

 File reviews, complaints investigations, dealing with changes or updates, annual or bi-annual breach reviews, reviews of policies, PI insurance renewal forms....the list of things to keep on top of is endless!

We know that the time spent on these roles is costly - think of your hourly charge rate or the time taken that could be spent on providing added value to your clients.  Our support, providing practical advice and help, is an invaluable resource.  

We can:

• provide documents, policies, processes and frameworks designed with your firm in mind. 
• provide regular updates to keep you ahead of changes and follow up with suggested practical solutions, tailored for your firm.
• attend your offices, or access your systems remotely, to carry out compliance-related file reviews.
• act as a primary investigator of complaints, or the final reviewer of any complaints where the client remains unhappy.
• review your register of breaches and prepare a report to enable early identification of trends.
• consider learning and development plans and suggest ways of covering gaps in compulsory or recommended compliance training.
• help with Professional Indemnity insurance renewals by preparing summaries of risk and compliance activities we assist with.

These are just some examples of the practical help we can provide.  Contact us to discuss the help we can provide, tailored to your firm.